Passenger Rights
Here you can download information about passenger rights.
Summary of provisions concerning the rights of passengers when travelling by sea and inland waterway
Here you can download information about passenger rights.
Summary of provisions concerning the rights of passengers when travelling by sea and inland waterway
In the event of a dispute, our passengers have the option of contacting the recognized arbitration board for public transport (SÖP) in order to have problems and complaints clarified out of court:
Web: | Schlichtungsstelle für den öffentlichen Personenverkehr e.V. |
E-Mail: | schiffkontakt[at]soep-online.de |
Telephon: | +49 (0)30 644 99 33-0 Mo. - Fr. 10 - 13 und 14 - 16 Uhr |