Arbitration board for passengers

In the event of a dispute, our passengers have the option of contacting the recognized arbitration board for public transport (SÖP) in order to have problems and complaints clarified out of court: 

Web: Schlichtungsstelle für den öffentlichen Personenverkehr e.V.
E-Mail:  schiffkontakt[at]
Telephon: +49 (0)30 644 99 33-0
Mo. - Fr. 10 - 13 und 14 - 16 Uhr
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