Is something unclear?

We have already answered some frequently asked questions here. Perhaps yours is already included?

Contact

If you have any questions about your trip with FRS Helgoline, do not hesitate to contact us.

We are happy to assist you and answer any questions about your trip by phone. If you wish, we can also make the booking for you. Please note that a service fee of €10 per booking applies. The best price is always available to you conveniently online, 24/7.

Exclusions: freight bookings, island residents, changes to existing bookings (e.g. additional services such as breakfast), agencies, coach groups, booking agents, and groups of 10 or more persons.

Norderhofenden 19-20, 24937 Flensburg 0461 864 44 [email protected]

Our service hours for telephone information (from March 16th)
Mon - Fri	08:00 AM - 05:00 PM
Sat + Sun	08:00 AM - 02:00 PM
Please note that emails can only be answered during the hours listed above.
Opening hours of our ticket counter in Hamburg
CW 10 & 11	Mon - Fri: 07:30 AM - 03:00 PM
03/16 - 06/14/2026	Sun - Wed: 7:30 AM - 3:30 PM, Thu - Sat: 7:30 AM - 6:00 PM
06/15 - 09/16/2026	Sun - Wed: 7:15 AM - 4:30 PM, Thu - Sat: 7:15 AM - 6:00 PM
09/17 - 10/31/2026	Sun - Wed: 7:30 AM - 3:30 PM, Thu - Sat: 7:30 AM - 6:00 PM
11/01/2026	Mon - Fri: 7:30 AM - 12:00 PM

Name

category

Purpose

Expires

Legal Basis

FRS

Strictly necessary

The FRS cookie is designed to hide the cookie bar after it has been verified

1 day to 30 days

Art. 6 (1) f) GDPR

Name

category

Purpose

Expires

Legal Basis

strictly_necessary

Strictly necessary

Tools from the strictly necessary category are loaded.

Seven to 30 days.

Art. 6 (1) f) GDPR

Name

category

Purpose

Expires

Legal Basis

performance

Strictly necessary

By agreeing, tools are loaded from the performance category.

Seven to 30 days.

Art. 6 (1) f) GDPR

Name

category

Purpose

Expires

Legal Basis

functionality

Strictly necessary

By agreeing, tools are loaded from the category functionality.

Seven to 30 days.

Art. 6 (1) f) GDPR

Name

category

Purpose

Expires

Legal Basis

targeting

Strictly necessary

By agreeing, tools are loaded from the category targeting.

Seven to 30 days.

Art. 6 (1) f) GDPR

Name

Category

Purpose

Expires

Legal Basis

__cfduid

Strictly necessary

It protects and accelerates any website online.

One year

Art. 6 (1) a) GDPR

Category

Purpose

Expires

Legal Basis

Strictly necessary

A free service from Google that helps protect our Sites from spam and abuse by keeping automated software out of the Sites. The Cookie uses a unique identifier for telling humans and computers apart.

Default setting is set to expire after 2 minutes but can be extended.

Art. 6 (1) a) GDPR

Name

Category

Purpose

Expires

Legal Basis

Google Analytics is a web analytics service provided by Google, Inc. (“Google”), to help us see how our website is used. In doing so information about your use of our website, including your IP address, may be transmitted to Google and stored on servers in the United States. The data collected by Google Analytics is used to analyse how frequently the same people revisit our Sites, how the website is found (from advertising or referring websites), and which pages are most frequently viewed. This information is combined with data from thousands of other users to create an overall picture of website use, and is never identified individually or personally and is not linked to any other information we store about you.

The longest lasting cookie expires 2 years after your last visit to the website. Others are deleted 6 months, 30 minutes and the moment you close your browser

Art. 6 (1) a) GDPR

_ga

Performance

Used to distinguish users.

2 years

Art. 6 (1) a) GDPR

_gid

Performance

Used to distinguish users.

24 hours

Art. 6 (1) a) GDPR

_gat

Performance

Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.

1 minute

Art. 6 (1) a) GDPR

AMP_TOKEN

Performance

Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.

30 seconds to 1 year

Art. 6 (1) a) GDPR

_gac_<property-id>

Performance

Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. Learn more.

90 days

Art. 6 (1) a) GDPR

Category

Purpose

Expires

Legal Basis

Performance

It manages JavaScript and HTML tags for tracking and analytics on our Sites and helps make tag management simple, easy and reliable by allowing us to deploy website tags all in one place. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not register personal data. The tool causes other tags to be activated which may, for their part, register data under certain circumstances.

Expiry varies ranging from one day to two years depending on the Cookie.

Art. 6 (1) a) GDPR

Name

Category

Purpose

Expires

Legal Basis

Functionality

This website uses the Youtube embedding function to display and play videos from Youtube. We use the extended data protection mode, which, according to provider specifications, only starts storing user information when the video is played. At the moment the playback of the embedded video starts, Youtube uses cookies to collect information about user behavior. According to information from YouTube, these serve, among other things, to collect video statistics, improve user-friendliness and prevent abusive practices.

Independent of a playback of the embedded videos, a connection to the Google network "DoubleClick" is established each time this website is accessed, which can trigger further data processing procedures without our influence.

Further information on data protection at YouTube can be found in the provider's data protection declaration at: www.google.de/intl/de/policies/privacy/

1 year

Art. 6 (1) a) GDPR

Category

Purpose

Expires

Legal Basis

Functionality

is an online map service of the US company Google LLC. Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland) is responsible for all Google services within Europe. Google Maps is used to better show the user locations and to adapt our service to the needs of the user. Google Maps transfers user data to Google when used. This data is also stored on Google's servers. The data includes, among other things, search terms entered, the user's IP address and also the latitude and longitude coordinates and, if applicable, the start address entered (when using the route planner function). The data is stored on the website of Google Maps.

1 year

Art. 6 (1) a) GDPR

Various DoubleClick cookies are set to display the online behaviour of our users.	Targeting	These cookies are placed by a third party (DoubleClick.net) and used for remarketing, reporting and the optimization of online advertising, including the selection of relevant advertisements.	14 days	Art. 6 (1) a) GDPR
IDE	Targeting	Contains a randomly generated User-ID. Google can use this ID to recognize the user across different websites and display personalized advertising.	1 Year	Art. 6 (1) a) GDPR